Customer Care

Customer Care Team

Customer Care will undertake commercially reasonable efforts during the term of this Agreement to respond within eight (8) business hours to any ticket requesting support during normal business hours, i.e., from 7 a.m.– 7 p.m. Pacific Time, Monday through Friday, except for holidays.

We will undertake commercially reasonable efforts to respond to tickets received outside of normal business hours on the next business day. Customer Care will make commercially reasonable efforts to resolve any problem rendering the deployments as quickly as possible and to resolve non-material defects with or before the next release of any software.